Patient satisfaction and geriatric care - an empirical study

Zeitschrift für Gerontologie und Geriatrie
G ClausenH Pfaff

Abstract

Patients' satisfaction has become a central concept in quality assurance. Despite progress in research in this area is still a lack of data for geriatric patients. Referring to the consumer model, satisfaction can be described as a difference between expectations and assessed performance. The aim of this study is to analyze satisfaction among geriatric patients in an in-patient setting. A personal interview was performed 1-2 days before discharge. Patients suffering for dementia or with problems to communicate were excluded. 124 of 268 geriatric patients who were discharged in 2003 were included (inclusion rate 46.3%). 119 were willing to participate (response rate 96.0%). Respondents were between 61 and 96 years old, 39% were male and 42% had serious functional limitations at time of admission. Multiple linear regression analysis revealed three significant predictors of a combined index of satisfaction and expectations: a) quality of hotel services; b) experience of neglect; c) provision of medical information and skills. In summary, standardized personal questionnaires can provide valid and reliable data of geriatric patients. Satisfaction of elderly patients is negatively affected by neglect and positively influenced by prov...Continue Reading

References

Apr 29, 1998·Zeitschrift für Gerontologie und Geriatrie·G Clausen, C Lucke
May 22, 2003·Sozial- Und Präventivmedizin·Fülöp ScheiblerHolger Pfaff
Mar 3, 2004·Zeitschrift für Gerontologie und Geriatrie·G Clausen, C Lucke

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Citations

Sep 2, 2006·Der Chirurg; Zeitschrift für alle Gebiete der operativen Medizen·O OmmenH Pfaff
Mar 11, 2008·Zeitschrift für Gerontologie und Geriatrie·Jean Pierre HuberThomas Münzer
Mar 27, 2007·Langenbeck's Archives of Surgery·C JanssenH Pfaff
Jun 1, 2008·European Journal of Trauma and Emergency Surgery : Official Publication of the European Trauma Society·Christian JanssenHolger Pfaff
Aug 11, 2006·Zeitschrift für Gerontologie und Geriatrie·Sascha Köpke, Gabriele Meyer
Aug 31, 2010·Strahlentherapie und Onkologie : Organ der Deutschen Röntgengesellschaft ... [et al]·Franziska FelsGerhard G Grabenbauer
Feb 1, 2012·Bundesgesundheitsblatt, Gesundheitsforschung, Gesundheitsschutz·A Heinz, R Jacob

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