Patient satisfaction and treatment environment: a 20-year follow-up study from an acute psychiatric ward

Nordic Journal of Psychiatry
J I RøssbergS Friis

Abstract

The aim of this study was to examine to what extent the different subscales of the Ward Atmosphere Scale (WAS) are related to patient satisfaction on wards for psychotic patients. We wanted to examine if it was possible to replicate previous findings from cross-sectional studies and improve the understanding of which of the WAS subscales that should be considered the most important for patient satisfaction. From 1981 through 2000, the ward atmosphere, in an acute psychiatric ward, was evaluated 11 times with the Ward Atmosphere Scale (WAS). A total of 129 patients completed the WAS as well as a General Satisfaction Index (GSI) comprising three items. Z-scores were calculated to describe the fluctuations in the GSI and the WAS subscales. Four of the WAS subscales, Involvement, Practical orientation, Angry and aggressive behavior and Staff control, strongly co-varied with patient satisfaction. Unexpectedly, the Support and Order and organization subscales correlated only moderately with patient satisfaction. The remaining five WAS subscales (Spontaneous behavior, Autonomy, Personal problem orientation, Program clarity and Staff attitude to expressed feelings) were only weakly correlated with patient satisfaction. This study confi...Continue Reading

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Citations

Jun 25, 2013·The Journal of Behavioral Health Services & Research·Daniel Chandler, Stephen Wilson
Dec 2, 2009·The British Journal of Psychiatry : the Journal of Mental Science·Antonio LasalviaMirella Ruggeri
Sep 1, 2007·Nordic Journal of Psychiatry·Geir Pedersen, Sigmund Karterud
Apr 26, 2006·Nordic Journal of Psychiatry·Hugo A Jørgensen
Aug 1, 2008·International Journal of Mental Health Nursing·Lars Lilja, Ove Hellzén
Mar 14, 2009·Journal of Psychiatric and Mental Health Nursing·K N JörgensenT Rundmo
Apr 7, 2016·International Journal of Mental Health Systems·Tella LanttaMaritta Välimäki
Mar 5, 2010·Nordic Journal of Psychiatry·Hanna TuvessonMona Eklund
Mar 27, 2010·Nordic Journal of Psychiatry·Tore SørlieOleg Ponomarev
Mar 3, 2015·European Psychiatry : the Journal of the Association of European Psychiatrists·W GaebelUNKNOWN European Psychiatric Association
Jan 16, 2015·Tidsskrift for den Norske lægeforening : tidsskrift for praktisk medicin, ny række·Svein Friis
Sep 13, 2008·The International Journal of Social Psychiatry·Jan Ivar RossbergSvein Friis
Feb 12, 2008·Social Psychiatry and Psychiatric Epidemiology·Mieke Verhaeghe, Piet Bracke
Feb 23, 2020·Journal of Psychiatric and Mental Health Nursing·Manuela Schmidt, Timur Uman
May 20, 2020·Nordic Journal of Psychiatry·Ann FærdenIngrid Dieset
Feb 7, 2021·Journal of Psychiatric and Mental Health Nursing·Anssi KuosmanenHannele Turunen

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