Patient satisfaction: does surgical volume matter?

The Journal of Surgical Research
Sarah E Tevis, Gregory D Kennedy

Abstract

Patient satisfaction is an increasing area of interest due to implications of pay for performance and public reporting of results. Although scores are adjusted for patient factors, little is known about the relationship between hospital structure, postoperative outcomes, and patient satisfaction with the hospital experience. Hospitals participating in the University HealthSystem Consortium database from 2011-2012 were included. Patients were restricted to those discharged by general surgeons to isolate surgical patients. Hospital data were paired with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) results from the Hospital Compare website. Postoperative outcomes were dichotomized based on the median for all hospitals and stratified based on surgical volume. The primary outcome of interest was high on overall patient satisfaction, whereas other HCAHPS domains were assessed as secondary outcomes. Chi square and binary logistic regression analyses were performed to evaluate whether postoperative outcomes or surgical volume more significantly influenced high patient satisfaction. The study population consisted of 171 hospitals from the University HealthSystem Consortium database. High surgical volume was ...Continue Reading

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Jan 1, 2010·The New England Journal of Medicine·Ashish K JhaArnold M Epstein
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Citations

Jul 7, 2017·Journal of Healthcare Management / American College of Healthcare Executives·Olena MazurenkoNir Menachemi
Nov 5, 2017·BMJ Quality & Safety·Kristel Lobo PrabhuTimothy D Jackson
Sep 3, 2017·The Laryngoscope·Shayan CheraghlouBenjamin L Judson
Oct 15, 2019·Spine·Rohil MalpaniJonathan N Grauer
Jul 8, 2020·International Journal of Health Care Quality Assurance·Hui-Chuan ChenChristopher Cates
Nov 1, 2015·Journal of Patient Experience·Michael S LeonardEric A Biondi
Oct 31, 2019·Annals of Surgery·Rachel BerkowitzRyan Howard

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