Patient satisfaction in out-of-hospital emergency care: a multicentre survey

European Journal of Emergency Medicine : Official Journal of the European Society for Emergency Medicine
Agnes NeumayrMichael Baubin

Abstract

There is only limited information on patient satisfaction with emergency medical services (EMS). The aim of this multicentre survey was to evaluate patient satisfaction in five out-of-hospital physician-based EMS in Austria and Switzerland. The psychometrically tested and standardized questionnaire 'patient satisfaction in out-of-hospital emergency care' was used for this survey. The recruitment of the patients was carried out on the basis of inclusion and exclusion criteria. All questionnaires were sent together with an invitation letter and a prepaid return envelope, followed by a reminder 2 weeks later. The descriptive statistical analysis was carried out by an external organization to maintain anonymity. The response rate of all EMS was 46.7%. High satisfaction rates were achieved for the four quality scales 'emergency call, emergency treatment, transport and hospital admission'. A significant difference was found between the Swiss and the Austrian dispatch centres in the judgement of the call takers' social skills. Patient satisfaction with the emergency treatment, for example, reduction of pain, was high in all EMS, independent of whether the EMS is physician (Austria) or physician and emergency medical assistant based (S...Continue Reading

References

Jul 25, 2000·Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine·A TroutJ R Hedges
Aug 31, 2004·Emergency Medicine Journal : EMJ·C Taylor, J R Benger
Oct 8, 2004·Canadian Journal of Anaesthesia = Journal Canadien D'anesthésie·Thomas HeideggerYvonne Husemann
Dec 12, 2007·British Journal of Anaesthesia·T HeideggerG Kreienbühl

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Citations

Feb 2, 2018·International Journal of Environmental Research and Public Health·Fernando García-AlfrancaJosé Joaquín Mira
Sep 18, 2020·Prehospital Emergency Care : Official Journal of the National Association of EMS Physicians and the National Association of State EMS Directors·Mark Xavier CiceroKathleen Adelgais
Mar 10, 2021·Patient Education and Counseling·Panagiotis GiannopoulosBarbara L van Leeuwen

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