Patient satisfaction in three clinics managing long-term conditions

British Journal of Nursing : BJN
Lucy M LandJonathan D C Ross

Abstract

People with long-term conditions are frequent visitors to outpatient clinics. In order that they get the best out of their visits, the health professionals taking care of them need to understand their experiences and work towards service improvements. A survey of 3 clinics (HIV, rheumatology, diabetes) was undertaken using a set of three simple, open questions. A total of 147 people responded that, above all, care, attention, friendliness and efficiency were their most valued experiences. Shorter waiting times and cheaper car parking came up most frequently as sources of dissatisfaction. The study concludes that there were no distinct differences in the experiences of the patients in each clinic. All care needs were relatively simple and, on the whole, met.

References

Apr 1, 1997·The American Journal of Medicine·J Concato, A R Feinstein
Apr 30, 2004·European Journal of Cancer Care·A SadjadianA Montazeri
Apr 18, 2009·BMC Health Services Research·Ludmila MarcinowiczRyszard Grebowski
Jul 29, 2011·International Journal of STD & AIDS·L LandJ D C Ross

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Citations

Oct 21, 2017·Crisis·Jin HanRebecca Randall
Jul 21, 2015·Archives of Suicide Research : Official Journal of the International Academy for Suicide Research·Ryan E LawrenceBarbara Stanley

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