Patient Satisfaction Level at Local General Hospital in Mamuju Regency, Indonesia

OSF Preprints
Paisal Halim

Abstract

The purpose of this study to describe in general the level of patient satisfaction with services obtained from the hospitalwhere they do the treatment. This research conducted at General Hospital of Mamaju Regency with a population of inpatients at thetime of the study was 358 people. This research uses quantitative research type with Cross Sectional study approach. The number ofsamples used were 153 patients with accidental sampling technique. The result of the research shows that the dominant patient whoundergoes the hospital stay in the general hospital is satisfied, but the satisfaction is not significant because it is still below 75%. Patientsatisfaction should always consider because it can be a material evaluation, especially for medical record officer who serves patients atthe registration so that medical record officers can continue to improve the quality of service to patients. The patient will return to thehospital if the patient feels comfortable when receiving the service and the patient is satisfied with the service provided by the healthservice provider so that eventually the patient will return and use the hospital services.

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