Patient satisfaction of telephone or video interpreter services compared with in-person services: a systematic review

Australian Health Review : a Publication of the Australian Hospital Association
Corey W JosephAngela M Melder

Abstract

Objective This review was conducted to identify and synthesise the evidence around the use of telephone and video interpreter services compared with in-person services in healthcare. Methods A systematic search of articles published in the English language was conducted using PubMed, EMBASE, Cumulative Index to Nursing and Allied Health Literature (CINAHL), Cochrane Library, Database of Abstracts of Reviews of Effects (DARE), Joanna Briggs, Google Scholar and Google. Search terms included 'interpreter', 'patient satisfaction', 'consumer satisfaction' and 'client satisfaction'. Any study that did not compare in-person interpreter services with either telephone or video interpreter services was excluded from analysis. Studies were screened for inclusion or exclusion by two reviewers, using criteria established a priori. Data were extracted via a custom form and synthesised. Results The database search yielded 196 studies, eight of which were included in the present review. The search using an Internet search engine did not identify any relevant studies. Of the studies included, five used telephone and three used video interpreter services. All studies, except one, compared levels of satisfaction regarding in-person interpretation...Continue Reading

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Citations

Apr 27, 2019·Asia-Pacific Psychiatry : Official Journal of the Pacific Rim College of Psychiatrists·Betty HaralambousDina LoGiudice
May 12, 2018·BMC Health Services Research·Nicole BlayEverett Bronwyn
Jun 22, 2019·Hispanic Health Care International : the Official Journal of the National Association of Hispanic Nurses·Seiichi VillalonaJason W Wilson
Apr 2, 2020·Journal of Telemedicine and Telecare·Kerry HwangBetty Haralambous
Oct 6, 2020·Health Equity·Margot Le NeveuMarielle Gross
Jan 31, 2021·Journal of General Internal Medicine·Sarita PathakLeah Karliner
Nov 11, 2020·Patient Education and Counseling·Nataly R Espinoza SuarezAmelia K Barwise
May 19, 2021·The American Journal of Hospice & Palliative Care·Milagros D SilvaM Carrington Reid
May 29, 2021·Pediatric Dermatology·Andrew R BlundellElena B Hawryluk
May 30, 2021·Gastroenterology·Nicolette J RodriguezWalter W Chan
Nov 26, 2021·Journal of Telemedicine and Telecare·Ethan G ChuangJeannie S Huang

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