Patient-satisfaction surveys on a scale of 0 to 10: improving health care, or leading it astray?

The Hastings Center Report
Alexandra Junewicz, Stuart J Youngner

Abstract

Patient-satisfaction surveys can call attention to the importance of treating patients with dignity and respect, but good ratings depend more on manipulable patient perceptions than on good medicine. In fact, the pressure to get good ratings can lead to bad medicine.

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Citations

Apr 28, 2016·The Hastings Center Report·Marc Tunzi
May 19, 2016·The Journal of Trauma and Acute Care Surgery·Thomas M Scalea
Apr 17, 2018·Orthopedics·Matthew B BurnJoshua D Harris
Jul 10, 2018·The Journal of Nursing Research : JNR·Alaa AlbashayrehSulaiman D Al Sabei
Aug 25, 2018·Neurology. Clinical Practice·Stephen M Sergay
Sep 23, 2020·Current Allergy and Asthma Reports·Mary NguyenJay Portnoy
Mar 23, 2017·Current Reviews in Musculoskeletal Medicine·Matthew J Smith, Theodore J Choma
Mar 1, 2016·Journal of Patient Experience·Stephen TrzeciakAnthony J Mazzarelli
Sep 17, 2019·Journal of Empirical Research on Human Research Ethics : JERHRE·Susan M CoxAnne Townsend
Oct 18, 2018·Research on Aging·Pamela NadashXiao Joyce Wang
Oct 27, 2020·Journal of Pharmacy & Bioallied Sciences·Madhur VermaRamnika Aggarwal
Jun 29, 2021·Journal of Patient Experience·Marian A O CohenRuth Remington
Oct 19, 2020·The American Journal of Emergency Medicine·Sharon ChekijianPooja Agrawal

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