PMID: 15362299Sep 15, 2004Paper

Patient satisfaction: the Australian patient perspective

Australian Health Review : a Publication of the Australian Hospital Association
Amanda HendersonAnn Daniel

Abstract

The literature reveals little Australian academic study of the phenomenon of patient satisfaction and identifies several problems in current research practice. A theoretical discussion about the phenomenon of patient satisfaction' is for the most part absent, the rigour in the methods applied is often dubious, a definition of patient satisfaction is not agreed and the patient experience is often not the focus of research. To address some of these issues inductive research was conducted with Australian patients to explore what they considered important for patient satisfaction to exist. A series of 52 interviews were conducted with twenty elective surgery patients in an Australian teaching hospital Patients were interviewed on admission to hospital, within one week of discharge from hospital and between six and eight weeks after discharge. Research with patients identified 16 themes that were important to make a patients hospital stay satisfactory. Qualitative data have provided a foundation to better understand what patient satisfaction' means in its everyday use. Such an approach is faithful to the concerns and priorities of the patients who are the users of health care services.

Citations

Mar 29, 2013·International Journal of Health Care Quality Assurance·Vigdis Abrahamsen GrøndahlBodil Wilde-Larsson
Mar 5, 2016·International Journal of Preventive Medicine·Behnam HonarvarSima Poostforoushfard
Dec 4, 2010·Health Policy·Emmanuel Kabengele Mpinga, Philippe Chastonay
Dec 2, 2015·Journal of the American Medical Directors Association·Gideon A Caplan
Jul 14, 2011·Journal of Clinical Nursing·Vigdis Abrahamsen GrøndahlBodil Wilde-Larsson
Apr 13, 2013·International Journal of Nursing Practice·Amy J SpoonerJohn F Fraser
Jun 5, 2010·Journal of Clinical Nursing·Anne McMurrayCathy Fetherston
Jun 29, 2016·Social Work in Health Care·Woojae Han, Sungkyu Lee
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Mar 30, 2017·Australian Health Review : a Publication of the Australian Hospital Association·Ugenthiri NaikerMichael Rosemann
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Feb 28, 2019·International Journal of Speech-language Pathology·Robyn O'HalloranChristine Bigby
Nov 15, 2018·Open Medicine·Tatjana Kitić JakličKsenija Tušek Bunc
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Jan 1, 2016·South African Family Practice : Official Journal of the South African Academy of Family Practice/Primary Care·Angella KabatooroJane Namatovu
Oct 17, 2014·Australian Health Review : a Publication of the Australian Hospital Association·Sharon Schembri
Dec 4, 2020·Australian Health Review : a Publication of the Australian Hospital Association·Michelle StutePeter Buttrum

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