Patient satisfaction with emergency care nurses

Enfermería clínica
Saray Blanco-AbrilAscensión Cuñado-Barrio

Abstract

To measure the overall satisfaction of patients with nursing care during their stay in the emergency unit, evaluating the satisfaction with specific professional skills and the degree of information provided by nurses at discharge. A descriptive cross-sectional study conducted at the Ramon y Cajal University Hospital. The subjects of study are those patients who come to the emergency unit and met the inclusion criteria. A mean of 840 people were seen weekly, and it was estimated to collect 200 questionnaires over a period of one week. The questionnaire was self-administered. The variables analyzed were: clinical, sociodemographic, satisfaction and problem solving. The instrument used was the Consumer Emergency Care Satisfaction Scale (CECSS). The Statistical analysis was performed using SPSS 16.0 software package. Categorical variables are expressed in absolute and relative frequency; and continuous variables are expressed as the mean and the standard deviation. Asymmetric behavioral variables are described by their median, the interquartile interval and the non-parametric test of Kruskal-Wallis. We surveyed 200 patients and we studied 198 patients who expressed high levels of overall satisfaction and satisfaction with professi...Continue Reading

References

Aug 1, 1992·Journal of Advanced Nursing·K E Lewis, R E Woodside
Jul 1, 1992·Journal of Nursing Care Quality·K MegivernG Jones
Mar 1, 1993·Annals of Emergency Medicine·B BurschR Shaw
Dec 8, 1998·Journal of Nursing Care Quality·T A BruceS T Brown
Aug 26, 2004·Journal of Nursing Care Quality·Regina ElderNancy Littlepage

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Citations

May 26, 2016·International Journal of Nursing Studies·M Isabel Ríos-Risquez, Mariano García-Izquierdo
May 28, 2014·Anales de pediatría : publicación oficial de la Asociación Española de Pediatría (A.E.P.)·A Fernández-Castillo, M J Vílchez-Lara
Dec 29, 2019·International Journal of Environmental Research and Public Health·Ángel Fernández-Pérez, Ángeles Sánchez
Dec 1, 2015·Investigación Y Educación En Enfermería·Patrícia Fátima LevandovskiAline Marques Acosta
Apr 26, 2018·Ciência & saúde coletiva·Antonio Fernández-Castillo, María J Vílchez-Lara
Dec 24, 2018·SAGE Open Medicine·Amalia Sillero Sillero, Adelaida Zabalegui
Oct 9, 2020·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Søren BirkelandSøren Bie Bogh

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