Patient satisfaction with pharmaceutical care delivery in community pharmacies.

Patient Preference and Adherence
Rosemin KassamJonathan Berkowitz

Abstract

The purpose of this study was to validate previously published satisfaction scales in larger and more diversified patient populations; to expand the number of community pharmacies represented; to test the robustness of satisfaction measures across a broader demographic spectrum and a variety of health conditions; to confirm the three-factor scale structure; to test the relationships between satisfaction and consultation practices involving pharmacists and pharmacy students; and to examine service gaps and establish plausible norms. Patients completed a 15-question survey about their expectations regarding pharmaceutical care-related activities while shopping in any pharmacy and a parallel 15 questions about their experiences while shopping in this particular pharmacy. The survey also collected information regarding pharmaceutical care consultation received by the patients and brief demographic data. A total of 628 patients from 55 pharmacies completed the survey. The pilot study's three-factor satisfaction structure was confirmed. Overall, satisfaction measures did not differ by demographics or medical condition, but there were strong and significant store-to-store differences and consultation practice advantages when pharmacis...Continue Reading

References

Dec 1, 2006·American Journal of Pharmaceutical Education·B DeeAnn Dugan
Dec 1, 2006·American Journal of Pharmaceutical Education·Rosemin Kassam
May 30, 2007·American Journal of Pharmaceutical Education·Patricia Chase
Jul 11, 2007·American Journal of Pharmaceutical Education·Christopher J TurnerDouglas Fish
Sep 6, 2007·American Journal of Pharmaceutical Education·George E MacKinnon
Mar 28, 2009·American Journal of Pharmaceutical Education·Jennifer L RodisKristin A Casper
Jun 11, 2009·American Journal of Pharmaceutical Education·Rosemin Kassam, Mona Kwong
Nov 26, 2009·Patient Preference and Adherence·Rosemin KassamJonathan Berkowitz
Aug 20, 2010·Medical Care·Marie A Chisholm-BurnsTimothy Wunz

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Citations

Jul 31, 2013·Journal of the American Pharmacists Association : JAPhA·Brandon J PattersonRandal P McDonough
Jun 17, 2014·Research in Social & Administrative Pharmacy : RSAP·David F MalewskiCaroline A Gaither
Jan 29, 2017·Research in Social & Administrative Pharmacy : RSAP·Michelle A ChuiRichard J Holden
Jul 25, 2017·The International Journal of Pharmacy Practice·Dawit T GebregeorgiseSofia Kälvemark Sporrong
Jul 8, 2016·SpringerPlus·Mohamad Al-TannirMustafa AlTannir
Jan 15, 2020·Health SA = SA Gesondheid·Nishern Govender, Fatima Suleman

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