Patients' general satisfaction with telephone counseling by pharmacists and effects on satisfaction with information and beliefs about medicines: Results from a cluster randomized trial

Patient Education and Counseling
M J KooyM L Bouvy

Abstract

Assess effects of pharmacists' counseling by telephone on patients' satisfaction with counseling, satisfaction with information and beliefs about medicines for newly prescribed medicines. A cluster randomized trial in Dutch community pharmacies. Patients ≥18 years were included when starting with antidepressants, bisphosphonates, RAS-inhibitors or statins. The intervention comprised counseling by telephone to address barriers to adherent behavior. It was supported by an interview protocol. Controls received usual care. Outcomes were effects on beliefs about medication, satisfaction with information and counseling. Data was collected with a questionnaire. Responses of 211 patients in nine pharmacies were analyzed. More intervention arm patients were satisfied with counseling (adj. OR 2.2 (95% CI 1.3, 3.6)). Patients with counseling were significantly more satisfied with information on 4 items, had less concerns and less frequently had a 'skeptical' attitude towards medication (adj. OR 0.5 (0.3-0.9)). Effects on most outcomes were more pronounced in men than in women. Telephone counseling by pharmacists improved satisfaction with counseling and satisfaction with information on some items. It had a small effect on beliefs about me...Continue Reading

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Citations

Jul 24, 2018·Telemedicine Journal and E-health : the Official Journal of the American Telemedicine Association·Luis Margusino-FramiñánIsabel Martín-Herranz
Dec 24, 2019·The Cochrane Database of Systematic Reviews·Jennifer Valeska Elli BrownDavid Ekers
Aug 8, 2020·Pharmacy : Journal of Pharmacy, Education and Practice·Philip Crilly, Reem Kayyali

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