Physicians' satisfaction with clinical referral laboratories in Rwanda.

Global Health Action
Vincent RusanganwaMagnus Evander

Abstract

The quality of laboratory services is crucial for quality of patient care. Clinical services and physicians' decisions depend largely on laboratory test results for appropriate patients' management. Therefore, physicians' satisfaction with laboratory services is a key measurement of the quality service that stresses impactful laboratory service improvement to benefit patients. To assess physicians' satisfaction and perspectives on the quality of services in clinical referral laboratories in Rwanda. A cross-sectional survey among physicians from four referral hospitals with closed-ended questionnaire and one general open-ended question. A five-point Likert scale rating was used to measure satisfaction. Descriptive, ordered logistic regression, and thematic analysis were used. In total, 462 of 507 physicians (91% response rate) participated in the study. Overall mean satisfaction was 3.2 out of 5, and 36.2% of physicians were satisfied (satisfied and strongly satisfied) with laboratory services. In four service categories out of 17, the physicians' satisfaction was over 50%. The categories were: reliability of results (69.9%), adequacy of test reports (61.9%), laboratory staff availability (58.4%), and laboratory leadership respo...Continue Reading

References

Jan 11, 2003·Archives of Pathology & Laboratory Medicine·Richard J ZarboUNKNOWN Quality Practices Committee, College of American Pathologists
Jan 7, 2009·Archives of Pathology & Laboratory Medicine·Bruce A JonesUNKNOWN College of American Pathologists
Nov 18, 2015·American Journal of Clinical Pathology·Misganaw Birhaneselassie Mengesha
Sep 30, 2016·Archives of Pathology & Laboratory Medicine·Shannon J McCallLarry Massie
Jun 23, 2018·American Journal of Clinical Pathology·Vincent RusanganwaMagnus Evander

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