PMID: 9186172May 31, 1997Paper

Postal survey of patients' satisfaction with a general practice out of hours cooperative

BMJ : British Medical Journal
C Salisbury

Abstract

To assess patients' satisfaction with out of hours care by a general practice cooperative compared with that by a deputising service. Postal questionnaire survey. A general practice cooperative in London and a deputising service operating in an overlapping area. Weighted samples of patients receiving telephone advice, a home visit, or attending a primary care centre after contacting either service in an eight week period. Patients' overall satisfaction and scores for specific aspects of satisfaction. Satisfaction with telephone advice or attendance at centre compared with home visit. Relation between satisfaction and patient's age, sex, ethnic group, car ownership, preference for consulting own doctor, and expectation of a visit. The overall response rate was 67% (1555/2312). There was little difference in overall satisfaction between patients contacting the cooperative or the deputising service, but patients contacting the latter were less satisfied with the explanation and advice received and the wait for a visit. There were significant differences between patients in different age and ethnic groups, with white patients and those aged over 60 years being more satisfied. Lower scores for overall satisfaction were reported by p...Continue Reading

Citations

Jul 18, 2002·Irish Journal of Medical Science·S SmithG Bury
Mar 1, 2003·Health & Place·Colin G PooleyJudith Deft
Mar 16, 2012·Family Practice·Sally BrownGreg Rubin
Apr 17, 2002·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Michel WensingRichard Grol
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Nov 5, 2016·The Medical Journal of Australia·Angela JoeDanielle Mazza
Oct 25, 2020·International Journal of Environmental Research and Public Health·Daniel Catalan-MatamorosRemedios Lopez-Liria

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