Primary Care Providers' Views of Patient Portals: Interview Study of Perceived Benefits and Consequences

Journal of Medical Internet Research
David P MillerT A Arcury

Abstract

The United States government is encouraging physicians to adopt patient portals-secure websites that allow patients to access their health information. For patient portals to recognize their full potential and improve patient care, health care providers' acceptance and encouragement of their use will be essential. However, little is known about provider concerns or views of patient portals. We conducted this qualitative study to determine how administrators, clinic staff, and health care providers at practices serving a lower income adult population viewed patient portals in terms of their potential benefit, areas of concern, and hopes for the future. We performed in-depth interviews between October 2013 and June 2014 with 20 clinic personnel recruited from health centers in four North Carolina counties. Trained study personnel conducted individual interviews following an interviewer guide to elicit perceptions of the benefits and disadvantages of patient portals. Interviews were recorded and transcribed. Research team members reviewed transcribed interviews for major themes to construct a coding dictionary. Two researchers then coded each transcript with any coding discrepancies resolved through discussion. The interviews reve...Continue Reading

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Jun 29, 2016·Journal of Medical Internet Research·Christiane GrünlohGunilla Myreteg
Mar 16, 2017·Applied Clinical Informatics·Michelle M KellyPeter L T Hoonakker
Nov 16, 2017·JMIR Medical Informatics·Thomas A ArcuryAlain G Bertoni
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Nov 26, 2021·Health Informatics Journal·Elina LaukkaTarja Heponiemi
Dec 16, 2021·Applied Clinical Informatics·Surma MukhopadhyayTimothy J Carney

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