Provider-patient communication and hospital ratings: perceived gaps and forward thinking about the effects of COVID-19.

International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care
Alan T BelasenAttila J Hertelendy

Abstract

To highlight clinical and operational issues, identify factors that shape patient responses in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and test the correlations between composite measures and overall hospital ratings. Responses to HCAHPS surveys were used in a partial correlation analysis to ascertain those HCAHPS composite measures that most relate to overall hospital ratings. The linear mean scores for the composite measures and individual and global items were analyzed with descriptive analysis and correlation analysis via JMP and SPSS statistical software. HCAHPS is a patient satisfaction survey required by the Centers for Medicare and Medicaid Services for hospitals in the USA. The survey is for adult inpatients, excluding psychiatric patients. 3382 US hospitals. None. Pearson correlation coefficients for the six composite measures and overall hospital rating. The partial correlations for overall hospital rating and three composite measures are positive and moderately strong for care transition (0.445) and nurse communication (0.369) and weak for doctor communication (0.066). From a health policy standpoint, it is imperative that hospital administrators stress open and clear communication ...Continue Reading

References

Dec 28, 1999·JAMA : the Journal of the American Medical Association·C H BraddockW Levinson
Oct 31, 2008·The New England Journal of Medicine·Ashish K JhaArnold M Epstein
Jun 15, 2011·Journal of Health Economics·Kyoungrae JungDennis Scanlon
Apr 6, 2012·Infection Control and Hospital Epidemiology : the Official Journal of the Society of Hospital Epidemiologists of America·Joan VinskiThomas G Fraser
Nov 22, 2012·Medical Care Research and Review : MCRR·Cheryl RathertSuzanne Austin Boren
Jun 1, 2014·Health Marketing Quarterly·Kevin W WestbrookCori Cohen Grant
Mar 2, 2016·Health Services Research·Lynn Unruh, Richard Hofler
Oct 13, 2017·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Harvey NewnhamSara Holton
Jul 4, 2018·Journal of General Internal Medicine·Naykky Singh OspinaVictor M Montori
Nov 23, 2018·Journal of Health Organization and Management·Ariel Belasen, Alan T Belasen
Jan 19, 2019·Journal of the American Academy of Orthopaedic Surgeons. Global Research & Reviews·Devon C FreudenbergerRachel S Rohde
Feb 1, 2020·The New England Journal of Medicine·Michelle L HolshueUNKNOWN Washington State 2019-nCoV Case Investigation Team
Feb 2, 2020·Clinical Microbiology and Infection : the Official Publication of the European Society of Clinical Microbiology and Infectious Diseases·R NairM L Schweizer
Mar 12, 2020·The New England Journal of Medicine·Judd E Hollander, Brendan G Carr
Mar 21, 2020·Journal of Telemedicine and Telecare·Anthony C SmithLiam J Caffery
Apr 6, 2020·Research in Social & Administrative Pharmacy : RSAP·Ronald Ron CaricoC Borden Thomas
Aug 21, 2020·BMJ Quality & Safety·Karen B LasaterMatthew D McHugh
Nov 1, 2020·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Attila J HertelendyFrederick M Burkle

❮ Previous
Next ❯

Software Mentioned

SPSS
JMP
Medscape

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.