Psychological Support System for Hospital Workers During the Covid-19 Outbreak: Rapid Design and Implementation of the Covid-Psy Hotline

Frontiers in Psychiatry
Pierre A GeoffroyMichel Lejoyeux

Abstract

The worldwide coronavirus outbreak has put hospital workers under extreme stress with possible mental health problems. In this context, we decided to rapidly design and implement a psychological support system for all hospital workers in Paris during the Covid-19 outbreak. We built a hotline in 3 days using the following steps: 1) official mandate, 2) request for the creation of hotline numbers, 3) formulation of psychological intervention materials and policies, 4) call for volunteer certified psychologists, 5) call for volunteer certified psychiatrists in case of psychiatric cases, 6) creation of an anonymous and protected database, and 7) communication and regular reminders about the existence of the hotline for hospital workers. After the first 26 days, we received 149 calls with a mean of 5.73 calls/day (SD=3.22). The average call duration was 18.5 min (min=1; max=65min; SD=14.7), and mostly women (86%) called. The mean age was 32.7 years old (SD=11.0). Calls from hospital workers were from all professions; though mostly represented by frontline healthcare workers, non-frontline departments also called (total of 44 departments). Reasons for calling were anxiety symptoms (n=73, 49%), request for hotline information (n=31, 2...Continue Reading

References

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Aug 13, 2004·Philosophical Transactions of the Royal Society of London. Series B, Biological Sciences·Robert Maunder
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Mar 29, 2020·BMJ : British Medical Journal·Neil GreenbergSimon Wessely

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Citations

Sep 10, 2020·International Journal of Environmental Research and Public Health·Alessio MatizCristiano Crescentini
Dec 3, 2020·Journal of Medical Internet Research·Pierre PhilipJean-Arthur Micoulaud-Franchi
Jan 28, 2021·International Journal of Environmental Research and Public Health·Norhayati Mohd NoorMohd Azman Yacob
Apr 10, 2021·Frontiers in Psychiatry·Julie RollingPierre Vidailhet
Aug 19, 2021·Journal of Medical Internet Research·Alaa Abd-AlrazaqMowafa Househ

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Software Mentioned

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R Foundation
Psy
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