Psychosocial factors, workload, and human error in a simulated pharmacy dispensing task

Perceptual and Motor Skills
Anthony F Grasha, Kraig L Schell

Abstract

Participants filled 42 orders on a task designed to simulate components of filling prescriptions. Task factors included objective workload of 70- versus 80-min. to complete the task and perceptions of workload dimensions using the NASA Task Load Index. The proportion and pattern of data-entry, counting, and product-selection errors were compatible with those found in pharmacy field-sites. Significant other relationship stress, field-dependence, and an 80-min. workpace predicted data-entry errors. Mistakes in product selection were associated with low GPA, high social stress, the NASA Task Load Index dimension of less concern with performing well, and a 70-min. workpace. Relationship of data to corresponding information in the pharmacy literature and to assumptions of a cognitive-systems performance model was discussed.

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Citations

Jan 1, 2003·Journal of Toxicology. Clinical Toxicology·Steven A Seifert, Kathy Jacobitz
Jan 31, 2006·Clinical Toxicology : the Official Journal of the American Academy of Clinical Toxicology and European Association of Poisons Centres and Clinical Toxicologists·Diederik K Van SassenbroeckWalter A Buylaert
Jun 1, 2005·Drug Safety : an International Journal of Medical Toxicology and Drug Experience·Bruce L LambertHiangkiat Tan
Oct 9, 2002·Perceptual and Motor Skills·Sean ReilleyJohn Schafer
Sep 15, 2004·Psychological Reports·Kraig L Schell, Sean P Reilley
Dec 12, 2012·Journal of the American Pharmacists Association : JAPhA·Michelle A Chui, David A Mott
Jun 25, 2013·Research in Social & Administrative Pharmacy : RSAP·Michelle A ChuiDavid A Mott
Aug 20, 2014·Journal of Patient Safety·Daniel DarbyshireSteven Agius
Mar 9, 2011·Simulation in Healthcare : Journal of the Society for Simulation in Healthcare·Gary L GeisMary D Patterson
Feb 13, 2003·Perceptual and Motor Skills·Diane Tranum, Anthony F Grasha
Jul 7, 2017·Ergonomics·Michelle A Jahn, Barrett S Caldwell
Apr 7, 2018·Journal of Health Organization and Management·Iuri MarquesKaren Hassell
May 16, 2019·Journal of Oncology Pharmacy Practice : Official Publication of the International Society of Oncology Pharmacy Practitioners·Laurent CarrezPascal Bonnabry
Apr 28, 2021·Research in Social & Administrative Pharmacy : RSAP·Faith R YongBeata V Bajorek
May 15, 2021·Research in Social & Administrative Pharmacy : RSAP·Richard J HoldenMichelle A Chui

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