Public opinion mining using natural language processing technique for improvisation towards smart city

International Journal of Speech Technology
S Leelavathy, M Nithya

Abstract

In this digital world integrating smart city concepts, there is a tremendous scope and need for e-governance applications. Now people analyze the opinion of others before purchasing any product, hotel booking, stepping onto restaurants etc. and the respective user share their experience as a feedback towards the service. But there is no e-governance platform to obtain public opinion grievances towards covid19, government new laws, policies etc. With the growing availability and emergence of opinion rich information's, new opportunities and challenges might arise in developing a technology for mining the huge set of public messages, opinions and alert the respective departments to take necessary actions and also nearby ambulances if its related to covid-19. To overcome this pandemic situation a natural language processing based efficient e-governance platform is demandful to detect the corona positive patients and provide transparency on the covid count and also alert the respective health ministry and nearby ambulance based on the user voice inputs. To convert the public voice messages into text, we used Hidden Markov Models (HMMs). To identify respective government department responsible for the respective user voice input, we...Continue Reading

References

Jul 21, 2016·Translational Psychiatry·M Faurholt-JepsenL V Kessing
May 30, 2017·PloS One·Renard Xaviero Adhi PramonoEsther Rodriguez-Villegas

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