Public satisfaction with the healthcare system performance in South Korea: Universal healthcare system

Health Policy
Kisoo ParkJin-Won Noh

Abstract

An awareness of the public's level of satisfaction with health professionals is becoming more important as steps are being taken to improve quality, reduce costs, and implement reform. The purpose of this study is to assess public satisfaction with the healthcare system and to examine the relationship between satisfaction and socio-demographic factors in the context of the health care environment in the Republic of Korea. The data were obtained from 1573 adults aged 20-69 in three major areas - Seoul, Gyeonggi, and Busan - by the Ministry of Health and Welfare during June and July 2011 in South Korea. Satisfaction with the healthcare system was evaluated by using 13 items in three sections: access to care, cost of care, and quality of care. A confirmatory factor analysis (CFA) was conducted to examine the validity of satisfaction with a healthcare system performance questionnaire. A structural equation model (SEM) was estimated to assess the relative impact of demographic and socio-economic variables on satisfaction. The study proposed a comprehensive three-factor model of healthcare system performance satisfaction. Among the three factors, the quality of care had the largest impact on satisfaction with the healthcare system, s...Continue Reading

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Citations

Jun 21, 2016·Health Policy·Soonman Kwon, Reinhard Busse
Dec 29, 2019·International Journal of Environmental Research and Public Health·Ángel Fernández-Pérez, Ángeles Sánchez
Dec 17, 2019·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Frederik Booysen, Tanja Gordon

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