Qualitative and quantitative approach to assess of the potential for automating administrative tasks in general practice.

BMJ Open
Matthew WillisMichael Osborne

Abstract

To identify the extent to which administrative tasks carried out by primary care staff in general practice could be automated. A mixed-method design including ethnographic case studies, focus groups, interviews and an online survey of automation experts. Three urban and three rural general practice health centres in England selected for differences in list size and organisational characteristics. Observation and interviews with 65 primary care staff in the following job roles: administrator, manager, general practitioner, healthcare assistant, nurse practitioner, pharmacy technician, phlebotomist, practice nurse, pharmacist, prescription clerk, receptionist, scanning clerk, secretary and medical summariser; together with a survey of 156 experts in automation technologies. 330 hours of ethnographic observation and documentation of administrative tasks carried out by staff in each of the above job roles, followed by coding and classification; semistructured interviews with 10 general practitioners and 6 staff focus groups. The online survey of machine learning, artificial intelligence and robotics experts was analysed using an ordinal Gaussian process prediction model to estimate the automatability of the observed tasks. The mode...Continue Reading

References

Nov 26, 2009·BMC Medical Informatics and Decision Making·Jeffrey G Klann, Peter Szolovits
Nov 5, 2011·BMJ : British Medical Journal·Deborah SwinglehurstMichelle Myall
Nov 23, 2011·Academic Medicine : Journal of the Association of American Medical Colleges·Hedy S WaldShmuel P Reis
Feb 26, 2014·The British Journal of General Practice : the Journal of the Royal College of General Practitioners·Chris Roseveare
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Apr 10, 2016·Lancet·F D Richard HobbsUNKNOWN National Institute for Health Research School for Primary Care Research
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Apr 11, 2018·Mayo Clinic Proceedings·Steven Y LinSteven M Asch
Dec 13, 2018·PloS One·Charlotte BleaseCatherine M DesRoches

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Citations

Dec 30, 2020·The British Journal of General Practice : the Journal of the Royal College of General Practitioners·Roger Jones
Dec 1, 2021·The British Journal of General Practice : the Journal of the Royal College of General Practitioners·Carol SinnottMary Dixon-Woods

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