Qualitative assessment of mental health service satisfaction: strengths and limitations of a self-administered procedure

Community Mental Health Journal
Michel PerreaultMichel Rousseau

Abstract

A qualitative procedure based on self-administered open-ended questions was assessed in three psychiatric outpatient clinics in Montreal. Acceptability to clients, mode of administration and convergent validity were evaluated. Comparison with findings from personal interviews demonstrates a lower frequency in responses but similar patterns in sources of satisfaction/dissatisfaction. Scores generated by quantification of responses to one of the open-ended questions presented a significant correlation with a standardized questionnaire (OQOS) administered to 242 psychiatric outpatients. Findings suggest that a self-administered procedure based on open-ended questions could be practical and useful for both formative evaluation and monitoring in environments with limited resources.

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Citations

Jul 8, 2009·Community Mental Health Journal·Alejandra Caqueo-Urízar, José Gutiérrez-Maldonado
Feb 5, 2010·The Psychiatric Quarterly·Mariko Chartier-OtisClaude Bélanger
Nov 17, 2010·International Journal of Adolescent Medicine and Health·Daniel T L Shek, Keith K L Wong
Nov 28, 2013·Issues in Mental Health Nursing·Jessica M WilsonEzra C Holston
Sep 30, 2010·Evaluation & the Health Professions·Michel PerreaultDiana Milton
Jun 25, 2015·Canadian Journal of Occupational Therapy. Revue Canadienne D'ergothérapie·Sylvie JutrasDominique Jutras

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