Real-time patient survey data during routine clinical activities for rapid-cycle quality improvement

JMIR Medical Informatics
James Lucius WoffordSheila F Stevens

Abstract

Surveying patients is increasingly important for evaluating and improving health care delivery, but practical survey strategies during routine care activities have not been available. We examined the feasibility of conducting routine patient surveys in a primary care clinic using commercially available technology (Web-based survey creation, deployment on tablet computers, cloud-based management of survey data) to expedite and enhance several steps in data collection and management for rapid quality improvement cycles. We used a Web-based data management tool (survey creation, deployment on tablet computers, real-time data accumulation and display of survey results) to conduct four patient surveys during routine clinic sessions over a one-month period. Each survey consisted of three questions and focused on a specific patient care domain (dental care, waiting room experience, care access/continuity, Internet connectivity). Of the 727 available patients during clinic survey days, 316 patients (43.4%) attempted the survey, and 293 (40.3%) completed the survey. For the four 3-question surveys, the average time per survey was overall 40.4 seconds, with a range of 5.4 to 20.3 seconds for individual questions. Yes/No questions took le...Continue Reading

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Citations

Jan 19, 2016·Journal of Hospital Medicine : an Official Publication of the Society of Hospital Medicine·Kimberly IndovinaMarisha Burden
Apr 29, 2016·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Christine WrightJohn Campbell
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Oct 30, 2016·The British Journal of General Practice : the Journal of the Royal College of General Practitioners·Mary CarterJenni Burt
Jun 29, 2021·Journal of Patient Experience·Kaitlyn PhilipsMichael L Rinke

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