Reducing Call Volume at Medical Information Centers by Switching to a Web-Based Self-Service Facility-What to Consider? Providing Customers With Digital Medical Information on the Internet

Therapeutic Innovation & Regulatory Science
Marie-Luise Helmich

Abstract

Medical Information Centers (MedInfo Centers) at pharmaceutical companies receive a high volume of requests for product-related information. While this service is generally restricted to working hours, the use of a web-based self-service portal allows provision of information 24 hours a day 7 days a week (24/7). In 2012 Sanofi (Frankfurt, Germany) launched their web-based self-service portal, which provides Medical Information for all Sanofi products in a nonpromotional manner. Here, we present data on the background and evolution of the service over time, as well as the rate of acceptance by pharmacists, physicians, and patients. In the pilot phase of portal development (July 2012-January 2013), we provided information such as the summary of product characteristics (SmPC) and a list of frequently asked questions (FAQs). These were subsequently followed by patient information leaflets (PILs), as of February 2013. While SmPCs and FAQs were initially password protected, German drug law allowed us to make the PILs and SmPCs openly available in February 2013. Once content was obtainable without authentication, a good uptake of the online service for accessing both SmPCs and PILs was observed, while FAQs were initially less popular....Continue Reading

References

Nov 1, 2014·Therapeutic Innovation & Regulatory Science·Poonam BordoloiConrad Verzosa
Nov 1, 2014·Therapeutic Innovation & Regulatory Science·Suzana A GiffinDavid Bowers
Sep 1, 2016·Therapeutic Innovation & Regulatory Science·Dominick AlbanoSudeep Mavila
Sep 1, 2016·Therapeutic Innovation & Regulatory Science·Stacey M FungMatt Suchodolski

❮ Previous
Next ❯

Citations


❮ Previous
Next ❯

Software Mentioned

PhactMI
MedInfo

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.

Related Papers

JAMA : the Journal of the American Medical Association
E Onganer, Y Cinar
JAMA : the Journal of the American Medical Association
E Connor
Occupational Outlook Quarterly
A Thomson
Pharmacoepidemiology and Drug Safety
Lars Bjerrum, Annette Foged
© 2022 Meta ULC. All rights reserved