Rejected Online Feedback From a Swiss Physician Rating Website Between 2008 and 2017: Analysis of 2352 Ratings

Journal of Medical Internet Research
Stuart McLennan

Abstract

Previous research internationally has only analyzed publicly available feedback on physician rating websites (PRWs). However, it appears that many PRWs are not publishing all the feedback they receive. Analysis of this rejected feedback could provide a better understanding of the types of feedback that are currently not published and whether this is appropriate. The aim of this study was to examine (1) the number of patient feedback rejected from the Swiss PRW Medicosearch, (2) the evaluation tendencies of the rejected patient feedback, and (3) the types of issues raised in the rejected narrative comments. The Swiss PRW Medicosearch provided all the feedback that had been rejected between September 16, 2008, and September 22, 2017. The feedback were analyzed and classified according to a theoretical categorization framework of physician-, staff-, and practice-related issues. Between September 16, 2008, and September 22, 2017, Medicosearch rejected a total of 2352 patient feedback. The majority of feedback rejected (1754/2352, 74.6%) had narrative comments in the German language. However, 11.9% (279/2352) of the rejected feedback only provided a quantitative rating with no narrative comment. Overall, 25% (588/2352) of the reject...Continue Reading

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Citations

Jun 3, 2021·JAMA Network Open·Stuart McLennanUNKNOWN Making Randomized Trials Affordable (MARTA) Group
Jul 27, 2021·Journal of Medical Internet Research·Martin Emmert, Stuart McLennan

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Software Mentioned

DeinDoktor
OkDoc
DocApp
Medicosearch
SPSS
Doctena
Statistical Package for the Social Sciences ( SPSS

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