Relationship between patient characteristics and number of phone calls to complete a telehealth comprehensive medication review: A cross-sectional analysis.

Journal of the American Pharmacists Association : JAPhA
Armando Silva-AlmodóvarMilap C Nahata

Abstract

To assess the relationship between patient characteristics and completion of telehealth comprehensive medication reviews (CMRs). Cross-sectional analysis of a national telehealth medication therapy management program. A negative binomial regression assessed the relationship between number of phone calls to complete a CMR and age, sex, number of medications, poverty level, geographic region, limited English proficiency (LEP), years eligible for CMR services, and if a caregiver completed the CMR. Patients included in the analysis were Medicare enrolled, medication therapy management eligible, and completed a CMR in 2017. Patients excluded if they were younger than 65 years, they had incomplete data, they had participated in an employer-sponsored plan, or completed a CMR with their provider. Number of phone calls reflected number of outgoing phone calls needed to complete a CMR. Analysis included 222,163 patients. Females needed 9% more calls to complete a CMR than males (incident rate ratio 1.09 [95% CI 1.08-1.10]). Adults older than 75 years compared with patients between age 65 and 74 years needed 7% fewer calls (0.93 [0.92-0.94]). Patients needing a caregiver to complete the CMR required 33% more calls than individuals who did...Continue Reading

Citations

Jul 30, 2020·The Clinical Neuropsychologist·David E MarraEben S Schwartz

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