Relationship Between Patients' Perceptions of Care Quality and Health Care Errors in 11 Countries: A Secondary Data Analysis

Quality Management in Health Care
Ana L HincapieTerri L Warholak

Abstract

Patients may be the most reliable reporters of some aspects of the health care process; their perspectives should be considered when pursuing changes to improve patient safety. The authors evaluated the association between patients' perceived health care quality and self-reported medical, medication, and laboratory errors in a multinational sample. The analysis was conducted using the 2010 Commonwealth Fund International Health Policy Survey, a multinational consumer survey conducted in 11 countries. Quality of care was measured by a multifaceted construct developed using Rasch techniques. After adjusting for potentially important confounding variables, an increase in respondents' perceptions of care coordination decreased the odds of self-reporting medical errors, medication errors, and laboratory errors (P < .001). As health care stakeholders continue to search for initiatives that improve care experiences and outcomes, this study's results emphasize the importance of guaranteeing integrated care.

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Citations

Mar 31, 2018·Diagnosis·Robert L Trowbridge, Andrew P J Olson
Jan 11, 2019·British Journal of Sports Medicine·Louis HoltzhausenJon Patricios
Aug 12, 2020·European Journal of Dental Education : Official Journal of the Association for Dental Education in Europe·Reem AlOlayanMuhammad Ashraf Nazir
Dec 12, 2020·Quality Management in Health Care·Wajdee Mohammadkair Ebrheem AjlouniSaleh Ali Alomari
May 11, 2021·International Journal of Clinical Practice·Karthikayini KrishnasamyMohd Idzwan Zakaria
Jun 5, 2021·Quality Management in Health Care·M KhammarniaM Peyvand

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