Resilience From a Stakeholder Perspective: The Role of Next of Kin in Cancer Care.

Journal of Patient Safety
Inger Johanne BergerødSiri Wiig

Abstract

The aim of this article was to provide new knowledge on how next of kin are co-creators of resilient performance, as seen from the viewpoint of the healthcare personnel and managers. The following research question guided the study: How are next of kin involved in shaping resilience within cancer care in hospitals? The design of the study is a case study of cancer departments in two Norwegian hospitals. Data collection included a total of 32 qualitative semistructured interviews at two organizational levels (managers and staff). The data were analyzed by ways of a directed content analysis according to Hollnagel's Resilience in Health Care framework of resilience potentials (anticipate, monitor, respond, learn). Next of kin are involved in creating and maintaining resilience in cancer care by different kind of activities and in-depth insight into the patient's condition, which strengthen all resilience potentials of responding, anticipation, monitoring, and learning. We have identified nine areas in which next of kin are co-creators in shaping resilience. Next of kin are important stakeholders, both as safety experts and as safety resources, helping healthcare professionals provide quality and safety in the patient care process...Continue Reading

References

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Sep 18, 2013·BMJ Quality & Safety·Dominic FurnissAnn Blandford
Mar 13, 2014·Cancer Nursing·Wendy Carter Kooken, Joan E Haase
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Dec 25, 2015·BMJ Quality & Safety·Julie E Reed, Alan J Card
Apr 6, 2017·Acta Oncologica·Ellinor Christin HauklandBarthold Vonen

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Citations

Jul 19, 2018·Children·Ann S Masten, Andrew J Barnes
May 15, 2020·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Siri WiigJeffrey Braithwaite
Aug 11, 2021·BMJ Open·Cecilie Haraldseid-DriftlandStephen Billett

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