Satisfaction Scale for Community Nursing: development and validation

Journal of Advanced Nursing
Winnie Lai Sheung Cheng, Claudia Kam Yuk Lai

Abstract

This study is a report of the development and testing of the Satisfaction Scale for Community Nursing for measuring patient satisfaction with community nursing. Measuring patient satisfaction with a psychometrically sound instrument is important if patient judgment is used as a quality indicator to evaluate the quality of the service. Service users and providers participated in generating items for a questionnaire related to the concept of patient satisfaction. A convenient sample of 121 patients receiving care from the Community Nursing Service was recruited to pilot the questionnaire for its initial validation in 2005. Content validity and factor analysis of the draft questionnaire were assessed. Psychometric properties of the final questionnaire were assessed using data from 80 patients in a validation study conducted during 2006. A 17-item satisfaction questionnaire with a five-point Likert scale measuring three quality domains was developed: technical competence, coordination of services and interpersonal relationships in community nursing. Cronbach's alpha was 0.90. Principal component analysis with varimax rotation yielded three factors with eigenvalues >1; these accounted for 76.6% of the total variance. The factor load...Continue Reading

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Citations

Jul 3, 2013·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Heather SipsmaElizabeth Bradley
Jul 28, 2019·Journal of Nursing Management·Tomás Vera-CatalánAgustín Javier Simonelli-Muñoz
Dec 5, 2019·Revista da Escola de Enfermagem da U S P·Flávia Janólio Costacurta Pinto da SilvaAna Maria Laus
Apr 20, 2018·Health and Quality of Life Outcomes·Chengzhen BaoKun Chen
Jul 20, 2019·Women and Birth : Journal of the Australian College of Midwives·Felicity Agwu KaluBarbara Coughlan

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