PMID: 11912804Mar 27, 2002Paper

Satisfaction with automated telephone disease management calls and its relationship to their use

The Diabetes Educator
J D Piette

Abstract

This paper reports the results of an assessment of automated telephone disease management (ATDM) among patients in 2 randomized trials evaluating ATDM as an adjunct to usual care. During the 12-month follow-up interview, 256 low-income adults with diabetes from the intervention groups of 2 randomized trials were asked to respond to questions about their satisfaction with the ATDM process. Variation in satisfaction was examined across groups, and satisfaction reports were correlated with the extent to which patients completed ATDM assessments and used them to report glycemic levels or access educational messages. Overall, 85% of patients reported that they were satisfied with the ATDM calls, 82% reported that they would be more satisfied with their health care if such calls were available to patients, and 76% reported that they personally would choose to receive such calls in the future. Most patients reported few difficulties completing ATDM assessments and found the calls to be a useful adjunct to their care. Some, however, found the calls intrusive; 16% reported that the calls were a bother. Patients were satisfied with ATDM calls as part of their diabetes care. Satisfaction played some part in determining patients' use of AT...Continue Reading

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Citations

Mar 20, 2003·Current Diabetes Reports·Sharon A BrownMaria Winchell
Mar 27, 2012·Translational Behavioral Medicine·Gregory Lieberman, Magdalena R Naylor
Oct 15, 2005·Nursing Research·Chen-Yen Wang, Siu Ming Alain Chan
Sep 25, 2008·Health Promotion International·Pejman AzarminaDebbie Singh
Apr 3, 2007·Contemporary Clinical Trials·Khamis Abu-HasaballahRobert H Aseltine
Feb 15, 2011·Journal of the American Geriatrics Society·Marjolein A van der MarckMarten Munneke
Nov 28, 2013·Health Education & Behavior : the Official Publication of the Society for Public Health Education·Martin C MahoneyChester H Fox
Jun 11, 2010·Health Promotion Practice·Valarie Blue Bird Jernigan, Kate Lorig
Feb 13, 2008·The Diabetes Educator·Mark Peyrot, Richard R Rubin
Dec 5, 2012·Journal of Telemedicine and Telecare·Mandy Cassimatis, David J Kavanagh
Aug 31, 2017·Inquiry : a Journal of Medical Care Organization, Provision and Financing·Ping ZouMonica Parry
Jul 30, 2020·American Journal of Medical Quality : the Official Journal of the American College of Medical Quality·John D PietteChristopher S Kim

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