Scales for assessing patient satisfaction with mental health care: A systematic review

Journal of Psychiatric Research
Elisabetta MigliettaStefan Priebe

Abstract

Patient satisfaction with mental health care has become an important construct in research and routine care. Both as a process measure and as an outcome criterion in its own right, it needs to be assessed with appropriate scales. To provide a review of scales for assessing patient satisfaction in different settings, their characteristics and the content of care that they cover. A systematic search of electronic databases was conducted to identify studies that used a scale to assess patient satisfaction with care in mental health services. Peer reviewed articles were screened by two independent reviewers and included when they met predetermined criteria. Data on the characteristics of scales found in at least two studies were extracted and a qualitative analysis was performed to identify the contents of included scales. Twenty-eight scales were identified. They vary substantially in terms of structure, length, focus and quality. The qualitative analyses identified a total of 19 contents of care that were covered in the scales. The most consistent contents across scales were overall satisfaction, followed by relationship with staff and staff skills. A wide range of scales have been used to assess patient satisfaction with mental ...Continue Reading

Citations

Jan 3, 2019·World Psychiatry : Official Journal of the World Psychiatric Association (WPA)·Stefan Priebe, Elisabetta Miglietta
Jan 31, 2019·Psychological Medicine·Victoria BirdStefan Priebe
Oct 31, 2019·Journal of Psychiatric and Mental Health Nursing·David Giménez-DíezMaria Dolors Bernabeu-Tamayo
Nov 7, 2019·Nordic Journal of Psychiatry·Camilla M WerkkalaPekka J Jylhä
May 20, 2020·Nordic Journal of Psychiatry·Ann FærdenIngrid Dieset
Jul 10, 2019·Administration and Policy in Mental Health·Eric BaduRebecca Mitchell
Jun 20, 2020·Administration and Policy in Mental Health·Sarah McCue HorwitzRobert L Findling
Jan 8, 2020·International Journal of Environmental Research and Public Health·Lampros Samartzis, Michael A Talias
Jul 25, 2020·Nordic Journal of Psychiatry·Natalija BerzinaMaris Taube
Oct 23, 2020·Psychological Medicine·Nikolina JovanovićStefan Priebe
Dec 17, 2020·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Verena Vassimon-BarrosoJuliana Hotta Ansai
Nov 17, 2020·Patient Preference and Adherence·Sara FernandesUNKNOWN French PREMIUM Group
May 13, 2021·Journal of Mental Health·Mauricio Scopel HoffmannGiovanni Abrahão Salum
May 26, 2021·Social Psychiatry and Psychiatric Epidemiology·Kimberley AndersonStefan Priebe

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