Self-reported use of communication techniques in the emergency department

The Journal of Emergency Medicine
Danielle M McCarthyJohn A Vozenilek

Abstract

Communication is considered a core competency for physicians. However, the Emergency Department setting poses significant and unique communication challenges. The objective of this study was to explore self-reported use and perceptions of effectiveness and feasibility of communication techniques used by Emergency Physicians for communication with patients. This cross-sectional study utilized a previously published survey on eight communication techniques. Respondents were asked to quantify their personal use and perceptions of effectiveness and feasibility of each technique. Responses were analyzed for differences based on practice setting (community, academic) and provider role (attending, resident). The survey was administered to a convenience sample recruited at the national meeting of the American College of Emergency Physicians. One hundred and sixty-nine participants were enrolled (70.5% male; 55.8% attending physicians, 44.2% residents; 66.2% practiced in academic settings). Using simple language and speaking slowly to patients were the only techniques identified as being used routinely by a majority of the sample (92.2% and 61.3%, respectively). A majority of the sample ranked seven of the techniques as effective; all t...Continue Reading

References

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Citations

Jan 29, 2016·The Journal of Emergency Medicine·HyeRin Roh, Kyung Hye Park
May 20, 2017·Education for Primary Care : an Official Publication of the Association of Course Organisers, National Association of GP Tutors, World Organisation of Family Doctors·Oana R GroeneRima R Rudd
Jan 2, 2020·Health Literacy Research and Practice·Maryam NesariColleen Norris
Oct 10, 2017·Health Literacy Research and Practice·Carol J HoweJordan Watts
Nov 9, 2017·Health Literacy Research and Practice·Danielle Walker, Carol Howe
May 2, 2017··Yunan ChenSun Young Park
Feb 14, 2017··Yunan ChenShriti Raj

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