SMS text messaging to measure working time: the design of a time use study among general practitioners

BMC Health Services Research
Daniël van HasselRonald Batenburg

Abstract

Measuring the working hours of general practitioners (GPs) is an important but complex task due to the effects of bias related to self-reporting, recall, and stress. In this paper we describe the deployment, feasibility, and implementation of an innovative method for measuring, in real time, GPs' working time, plus the response to the study. A Short Message Service (SMS) application was developed which sent messages at random to GPs during their working week. Approximately nineteen GPs participated each week during a period of 57 weeks. The text messages asked if GPs were doing activities related to patients, directly, indirectly, or not at all, at the moment of sending. Participants were requested to reply by SMS. Approximately 27,000 messages were sent to 1051 GPs over more than one year. The SMS system was functioning 99.9% of the time. GPs replied to 94% of all the messages sent. Only a few participants dropped out of the study. The data was available in real time enabling the researchers to monitor the response and overall quality of the data each day. The SMS method offers advantages over other instruments of measurement because it allows a better response, ease of use and avoids recall bias. This makes it a feasible meth...Continue Reading

References

Apr 12, 2005·Health & Social Care in the Community·Baukje Bo Miedema, Jennifer de Jong
Feb 21, 2007·Trials·Tania M Shelby-JamesDavid C Currow
May 8, 2008·The Medical Journal of Australia·Johanna I WestbrookMarilyn I Rob
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Citations

Nov 8, 2018·Journal of Public Health Policy·Gerald Markowitz, David Rosner
Jul 1, 2021·Risk Management and Healthcare Policy·Yan LiuGang Chen

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Software Mentioned

NIVEL
Excel
iOS
SMS

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