PMID: 11926839Apr 3, 2002Paper

Specialty referrals made during telephone conversations with parents: a study from the pediatric research in office settings network

Ambulatory Pediatrics : the Official Journal of the Ambulatory Pediatric Association
Gordon B GladeRichard C Wasserman

Abstract

To characterize variation in pediatricians' telephone referral practices, to identify differences in the types of referrals made during telephone versus office visit encounters, and to examine the impact of referring by telephone on coordination and outcomes of the referral as assessed by physicians. We conducted a prospective study of a consecutive sample of referrals (N = 1856) made from the offices of 142 pediatricians in a national practice-based research network. During 20 consecutive practice-days, physicians completed questionnaires about patients referred during regular business hours. They used office records 3 months later to complete questionnaires about referral outcomes. Pediatricians made 1 telephone referral every 5 practice-days, which constituted 27.5% of all referrals they made during office hours. Pediatricians who saw more patients per day, saw more patients in gatekeeping health plans, and referred more during office visits made more telephone referrals than their counterparts. Compared with specialty referrals made during office visits, those occurring during telephone encounters were more frequently at the request of parents or because of insurance administrative guidelines. Office visit referrals were mo...Continue Reading

References

Jan 19, 1978·The New England Journal of Medicine·E C Perrin, H C Goodman
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Citations

Mar 2, 2012·Health Services Research·Louis VernacchioWanessa Risko
Feb 24, 2006·Medical Decision Making : an International Journal of the Society for Medical Decision Making·Christopher B ForrestBarbara Starfield
Nov 8, 2011·International Journal of Health Services : Planning, Administration, Evaluation·Valéria Rodrigues LeiteKenio Costa Lima
Mar 8, 2018·São Paulo Medical Journal = Revista Paulista De Medicina·Adelson Guaraci JantschEduardo Faerstein
Jan 31, 2019·Ciência & saúde coletiva·Rosimery Cruz de Oliveira Dantas, Angelo Giuseppe Roncalli
Oct 4, 2006·Pediatrics·Sanford M MelzerMark S Reuben

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