Strategies for improving the quality of verbal patient and family education: a review of the literature and creation of the EDUCATE model

Health Psychology and Behavioral Medicine
Cara Marcus

Abstract

Objective: Patient and family education includes print, audio-visual methods, demonstration, and verbal instruction. Our objective was to study verbal instruction as a component of patient and family education and make recommendations for best practices for healthcare providers who use this method. Methods: We conducted a literature review of articles from 1990 to 2014 about verbal education and collaborated on departmental presentations to determine best practices. A survey was sent to all nursing staff to determine perceptions of verbal education and barriers to learning. Results: Through our work, we were able to identify verbal education models, best practices, and needs. We then constructed the EDUCATE model of verbal education, which built upon our findings. Conclusion: Verbal education of patients and family members requires a multidisciplinary approach that takes into account learning styles, literacy, and culture to apply clear communication and methods for the assessment of learning. Providers need the skills, time, and training to effectively perform patient and family verbal education every time they care for patients. Further research needs to be performed on how to test, document, and quantify patients' comprehens...Continue Reading

Associated Clinical Trials

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Citations

Jul 20, 2019·Pediatric Blood & Cancer·Jacqueline Gilberto GraceDavid R Freyer
Nov 18, 2019·International Journal of Nursing Education Scholarship·Monika Ravik
Jul 12, 2017·Clinical Nursing Research·Andreas CharalambousH Leino-Kilpi
Mar 1, 2019·Journal of Holistic Nursing : Official Journal of the American Holistic Nurses' Association·Ann Gentry RecineTenzin Paldon
Apr 14, 2020·Journal of Advanced Nursing·Evelyn KangBrigid M Gillespie
Sep 10, 2020·International Journal of Environmental Research and Public Health·Min Young Kim, Seieun Oh
Aug 22, 2018·The Journal of Nursing Research : JNR·Zhila FereidouniMajid Najafi Kalyani
Sep 12, 2019·Journal of Clinical Nursing·Evelyn KangWendy Chaboyer
Jan 26, 2017·Nursing·Lynda M Sanchez, Lynn E Cooknell
Oct 8, 2019·Pharmacogenomics·Kristin Wiisanen WeitzelCarol R Horowitz
May 3, 2016·Journal of the Chinese Medical Association : JCMA·Mohamed S HeshamRehan M Saleh
Feb 6, 2017·Contemporary Nurse·Mehnosh Toback, Nancy Clark
Feb 26, 2020·Journal of Nursing Management·Min Ting Alicia SeeSok Ying Liaw
Feb 2, 2021·Health Informatics Journal·Joe JabbourHaryana M Dhillon
Apr 8, 2021·ANZ Journal of Surgery·Myles T DavarisPeter F Choong
Mar 19, 2021·Aesthetic Surgery Journal·Martin P MorrisParis D Butler
Jun 3, 2021·Pharmacy : Journal of Pharmacy, Education and Practice·Eline TommeleinSarah De Saeger
Jun 13, 2021·Journal of Substance Abuse Treatment·Molly MagillBruce Wampold
Jul 2, 2021·American Journal of Critical Care : an Official Publication, American Association of Critical-Care Nurses·Margo A Halm
Aug 10, 2021·The Nursing Clinics of North America·Margaret Betsy Babb Kennedy, Abby Luck Parish
Aug 30, 2021·Europace : European Pacing, Arrhythmias, and Cardiac Electrophysiology : Journal of the Working Groups on Cardiac Pacing, Arrhythmias, and Cardiac Cellular Electrophysiology of the European Society of Cardiology·Michael GliksonUNKNOWN ESC Scientific Document Group
Aug 30, 2021·European Heart Journal·Michael GliksonUNKNOWN ESC Scientific Document Group
Dec 22, 2021·The Australian Journal of Rural Health·Patricia FieldKarla Canuto

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