Strong leadership and teamwork drive culture and performance change: Ohio State University Medical Center 2000-2006

Academic Medicine : Journal of the Association of American Medical Colleges
Fred SanfilippoLeonard Schlesinger

Abstract

Several characteristics of academic health centers have the potential to create high levels of internal conflict and misalignment that can pose significant leadership challenges. In September 2000, the positions of Ohio State University (OSU) senior vice president for health sciences, dean of the medical school, and the newly created position of chief executive officer of the OSU Medical Center (OSUMC) were combined under a single leader to oversee the OSUMC. This mandate from the president and trustees was modeled after top institutions with similar structures. The leader who assumed the role was tasked with improving OSUMC's academic, clinical, and financial performance. To achieve this goal, the senior vice president and his team employed the service value chain model of improving performance, based on the premise that leadership behavior/culture drives employee engagement/satisfaction, leading to customer satisfaction and improved organizational performance. Implementing this approach was a seven-step process: (1) selecting the right leadership team, (2) assessing the challenges and opportunities, (3) setting expectations for performance and leadership behavior, (4) aligning structures and functions, (5) engaging constituen...Continue Reading

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Citations

Aug 30, 2008·Academic Medicine : Journal of the Association of American Medical Colleges·Steven A Wartman
May 25, 2012·Academic Medicine : Journal of the Association of American Medical Colleges·E Albert ReeceEdward D Miller
Jul 28, 2013·Academic Medicine : Journal of the Association of American Medical Colleges·Latha ChandranA Laurie Shroyer
Nov 15, 2017·Journal of Healthcare Management / American College of Healthcare Executives·Catherine P SladeSusan James
Jul 15, 2009·Clinical Orthopaedics and Related Research·Anil S RanawatLouis A Shapiro
Oct 31, 2013·Journal of Medical Internet Research·Lazaros PapadopoulosThrasyvoulos-Konstantinos Tsiatsos
Mar 4, 2021·The International Journal of Health Planning and Management·Iyad Ibrahim ShaquraAli Akbari Sari

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