Supporting Community Pharmacies with Implementation of a Web-Based Medication Management Application

Applied Clinical Informatics
Kea TurnerChristopher M Shea

Abstract

Community pharmacists' role in clinical care is expanding in the United States and information systems are needed that extend beyond a dispensing workflow. As pharmacies adopt new systems, implementation support will be needed. This study identifies the barriers and facilitators experienced by community pharmacies in implementing a Web-based medication management application and describes the implementation strategies used to support these pharmacies. Semistructured interviews were conducted with 28 program and research staff that provides support to community pharmacies participating in a statewide pharmacy network. Interviews were recorded, transcribed verbatim, and analyzed for themes using the Expert Recommendations for Implementing Change (ERIC). Findings suggest that leadership support, clinical training, and computer literacy facilitated implementation, while lack of system integration, staff resistance to change, and provider reluctance to share data served as barriers. To overcome the barriers, implementation support was provided, such as assessing readiness for implementation, developing a standardized and interoperable care plan, and audit and feedback of documentation quality. Participants used a wide array of strat...Continue Reading

Citations

Apr 4, 2019·Medical Care Research and Review : MCRR·Kea TurnerChristopher M Shea
Aug 14, 2019·Pharmacy : Journal of Pharmacy, Education and Practice·Jessica M RobinsonStefanie P Ferreri
Apr 21, 2020·Integrated Pharmacy Research & Practice·Stefanie P FerreriMargie E Snyder
Feb 15, 2021·Journal of the American Pharmacists Association : JAPhA·Jennifer WallingKatherine S O'Neal

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