Surgical Baseball Cards: Improving Patient- and Family-Centered Care

Journal of Surgical Education
Farokh R DemehriPaul G Gauger

Abstract

Busy surgical services with diverse team members and frequent handoffs create barriers to patient- and family-centered care. The aim of this study was to determine whether the use of cards containing team member names, roles, and photographs-"Surgical Baseball Cards" (SBCs)-would improve patient recognition of caregivers and whether this would improve patient satisfaction. A prospective, controlled study was performed of all adult patients admitted to 2 academic acute care general surgery services with alternating admitting days. Surgical team members on one service had SBCs to give patients at introduction, whereas the control service used no such tool. Before discharge, patients completed a survey consisting of a quiz requiring matching of caregiver photographs to names and roles (5-point maximum), questions rating select elements of patient satisfaction (5-point Likert scale), and an opportunity to provide comments. Department of Surgery, University of Michigan, Ann Arbor, MI, a university teaching hospital. A total of 162 patients were included over 2 months, with at least a 24-hour admission to an acute care general surgery service. Overall, 60% of patients in the intervention arm received SBCs. Per-unit SBC cost was 0.16 ...Continue Reading

References

Jun 8, 2001·Mayo Clinic Proceedings·J J FrancisJ M Huddleston
Jan 28, 2009·Archives of Internal Medicine·Vineet AroraDavid Meltzer
Jan 28, 2014·The Journal of Emergency Medicine·Mary P MercerMatthew C Strehlow
Jun 24, 2014·Surgery·Rachel M DanforthRichard M Frankel
Aug 28, 2014·Journal of the American College of Surgeons·Nicholas R TemanRebecca M Minter

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Citations

Aug 29, 2020·International Journal of Nursing Practice·Benjamin R MackieMarion L Mitchell
May 2, 2021·The Laryngoscope·Matthew J UrbanPhillip S LoSavio
Oct 20, 2021·Hospital Pediatrics·Amanda RogersMichael Weisgerber

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