Survey of noise exposure and background noise in call centers using headphones

Journal of Occupational and Environmental Hygiene
N Trompette, J Chatillon

Abstract

Call centers represent one of the fastest growing industries. However, there are health and safety hazards unique to this new industry. One of these potential hazards is hearing impairment caused by headsets. In this study, noise exposure assessment was performed at 21 call centers and for 117 operators. Although call center background noise does not contribute to noise exposure, it impacts working conditions and influences the headset volume setting. It was therefore measured at the same time as exposure to noise. Results revealed that although the risk of hearing impairment was generally low, exposure could exceed the European Union regulation upper and lower exposure action values. Besides exposure to noise, background noise levels are often high with regard to recommendations for office workers. Results are discussed and some recommendations are given, issued from on-site observations. Their application is intended to ensure the absence of excessive exposure to noise and improve acoustic comfort.

References

Oct 31, 2002·The Annals of Occupational Hygiene·Jacqueline A Patel, Keith Broughton
Jul 14, 2005·International Journal of Audiology·Warwick Williams
Feb 25, 2010·Journal of Occupational Health·Angelo d'ErricoElena Coffano

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Citations

Mar 11, 2016·Noise & Health·Flora G NassrallahNicolas N Ellaham
Mar 11, 2016·Noise & Health·Ayse Coskun BeyanAlparslan Ergor
Sep 6, 2018·Logopedics, Phoniatrics, Vocology·Lady Catherine Cantor-CutivaEric Hunter
Dec 27, 2017·The Journal of Dermatological Treatment·Sami Kameel SaikalyLara Elizabeth Saikaly
Aug 4, 2021·The South African Journal of Communication Disorders. Die Suid-Afrikaanse Tydskrif Vir Kommunikasieafwykings·Aimee Flowers, Dhanashree Pillay

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