Teaching Conflict Resolution in Medicine: Lessons From Business, Diplomacy, and Theatre

MedEdPORTAL Publications
Adam D WolfeSarah F Denniston

Abstract

Disagreement and conflict are inevitable among members of clinical teams, as well as with patients and families during the course of medical care. Despite the importance of physicians needing to negotiate and resolve conflicts, best practices for teaching these skills have not been established in a clinical setting. We developed teaching tools based on a conflict resolution model from the business world, emphasizing team dynamics and employing a structured, hierarchical approach to conflict resolution that preserves interpersonal relationships. We employed lessons from diplomacy and improvisational theatre to underscore nonverbal cues that improve communication during conflict. We prepared instructions for teaching conflict management and conflict resolution styles, small-group negotiations, case-based clinical scenarios, personal reflection, and facilitated debrief. The tools are customizable based on audience and available instructional time. We implemented this resource for over 2 years with 20 pediatric residents and over 150 educators and fellows at national meetings. Participants reported that the topic was timely and important and identified the conflict resolution hierarchy, attention to conflict resolution styles, use ...Continue Reading

Citations

Aug 18, 2020·Current Urology Reports·Joseph Balbona, Trushar Patel
Sep 4, 2020·Journal of Graduate Medical Education·Karen P BarrSara Kim
Nov 6, 2020·Journal of Graduate Medical Education·Jennifer S MyersIlene M Rosen
Aug 8, 2021·Anatomical Sciences Education·Marco Antonio de Carvalho FilhoWojciech Pawlina
Oct 1, 2021·The American Journal of Bioethics : AJOB·Autumn Fiester, Chase Yuan

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