The association between Asian patient race/ethnicity and lower satisfaction scores

BMC Health Services Research
Lillian LiaoL P Palaniappan

Abstract

Patient satisfaction is increasingly being used to assess, and financially reward, provider performance. Previous studies suggest that race/ethnicity (R/E) may impact satisfaction, yet few practices adjust for patient R/E. The objective of this study is to examine R/E differences in patient satisfaction ratings and how these differences impact provider rankings. Patient satisfaction survey data linked to electronic health records from two large outpatient centers in northern California - a non-profit organization of community-based clinics (Site A) and an academic medical center (Site B) - was collected and analyzed. Participants consisted of adult patients who received outpatient care at Site A from December 2010 to November 2014 and Site B from March 2013 to August 2014, and completed Press-Ganey Medical Practice Survey questionnaires (N = 216,392 (Site A) and 30,690 (Site B)). Self-reported non-Hispanic white (NHW), Black, Latino, and Asian patients were studied. For six questions each representing a survey subdomain, favorable ratings were defined as top-box ("very good") compared to all other categories ("very poor," "poor," "fair," and "good"). Using multivariable logistic regression with provider random effects, we asses...Continue Reading

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Jan 29, 2021·The Australasian Journal of Dermatology·Marlene WijayaGayle Fischer
Feb 27, 2021·Journal of Nursing Scholarship : an Official Publication of Sigma Theta Tau International Honor Society of Nursing·Chia-Hung LinShiow-Ching Shun
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May 8, 2021·Telemedicine Journal and E-health : the Official Journal of the American Telemedicine Association·Adrian RodriguesMelanie Hayden-Gephart

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