The association between survey timing and patient-reported experiences with hospitals: results of a national postal survey.

BMC Medical Research Methodology
Oyvind Bjertnaes

Abstract

Research on the effect of survey timing on patient-reported experiences and patient satisfaction with health services has produced contradictory results. The objective of this study was thus to assess the association between survey timing and patient-reported experiences with hospitals. Secondary analyses of a national inpatient experience survey including 63 hospitals in the 5 health regions in Norway during the autumn of 2006. 10,912 (45%) patients answered a postal questionnaire after their discharge from hospital. Non-respondents were sent a reminder after 4 weeks. Multilevel linear regression analysis was used to assess the association between survey timing and patient-reported experiences, both bivariate analysis and multivariate analysis controlling for other predictors of patient experiences. Multivariate multilevel regression analysis revealed that survey time was significantly and negatively related to three of six patient-reported experience scales: doctor services (Beta = -0.424, p< 0.05), information about examinations (Beta = -0.566, p < 0.05) and organization (Beta = -0.528, p < 0.05). Patient age, self-perceived health and type of admission were significantly related to all patient-reported experience scales (be...Continue Reading

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Citations

Jun 7, 2013·Intensive Care Medicine·Irene P JongerdenDiederik van Dijk
Apr 19, 2015·BMC Health Services Research·Sophia M KleefstraRudolf B Kool
Nov 16, 2013·European Journal of Obstetrics, Gynecology, and Reproductive Biology·Francesca Raffi, Saad A Amer
Dec 15, 2017·The Open Nursing Journal·Giulia CarlettiDario Gregori
Jul 17, 2019·Clinical & Experimental Optometry : Journal of the Australian Optometrical Association·Katrina L SchmidTina Huynh
Oct 1, 2017·BMC Health Services Research·Ann-Chatrin Linqvist LeonardsenLars-Petter Jelsness-Jørgensen
Jan 17, 2019·BMC Health Services Research·Inger Hilde HagenMarit Følsvik Svindseth
Aug 8, 2014·Journal of Nursing Care Quality·Michela PireddaMaria Grazia De Marinis
Oct 12, 2018·European Journal of Cancer Care·Mette SandagerPeter Vedsted
Dec 29, 2020·American Journal of Clinical Pathology·Rachel JugThomas J Cummings

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