The challenge of cultural competence in the workplace: perspectives of healthcare providers

BMC Health Services Research
Stephane M ShepherdYin Paradies

Abstract

Cross-cultural educational initiatives for professionals are now commonplace across a variety of sectors including health care. A growing number of studies have attempted to explore the utility of such initiatives on workplace behaviors and client outcomes. Yet few studies have explored how professionals perceive cross-cultural educational models (e.g., cultural awareness, cultural competence) and the extent to which they (and their organizations) execute the principles in practice. In response, this study aimed to explore the general perspectives of health care professionals on culturally competent care, their experiences working with multi-cultural patients, their own levels of cultural competence and the extent to which they believe their workplaces address cross-cultural challenges. The perspectives and experiences of a sample of 56 health care professionals across several health care systems from a Mid-Western state in the United States were sourced via a 19-item questionnaire. The questionnaire comprised both open-ended questions and multiple choice items. Percentages across participant responses were calculated for multiple choice items. A thematic analysis of open-ended responses was undertaken to identify dominant them...Continue Reading

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Citations

Sep 1, 2020·The Journal of Nursing Education·Fay Mitchell-Brown
Sep 17, 2020·Public Health Nursing·Mary Anne Purtzer, Jenifer J Thomas
Nov 27, 2020·British Journal of Nursing : BJN·Kathleen Markey, Yu Zhang
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Jun 15, 2021·Circulation·Amber E JohnsonJeannette E South-Paul
Jul 20, 2021·Psycho-oncology·Annemarie DenckerPia Vivian Pedersen

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