The degree of satisfaction of in-hospital medical patients with nursing care and predictors of dissatisfaction: findings from a secondary analysis

Scandinavian Journal of Caring Sciences
Alvisa PaleseESAMED Group

Abstract

Patient satisfaction with nursing care (NC) is an important predictor of overall satisfaction with the hospital experience. However, the concept of patient satisfaction has been criticised both at the theoretical and at the methodological levels, and more attention on patient dissatisfaction has been called for with the aim of identifying strategies to improve the quality of care. To describe dissatisfaction with NC as perceived by acute medical patients and identify predictors. A secondary analysis of longitudinal data involving 12 Italian medical units was performed. A consecutive sample of 1016 patients ≥65 years (2012-2013) was included, and their satisfaction with NC was assessed, administering the Italian version of the Patient Satisfaction Scale (PSS) at the day of discharge. The scale was based on 11 items evaluated on a four-point Likert scale (score ranging from 11 - very dissatisfied to 44 - very satisfied). Patients were defined as 'satisfied with NC' when the score was ≥33, whereas they were considered as 'dissatisfied with NC' when the score was <33. A logistic regression analysis was performed to identify the predictors of patient dissatisfaction with NC. There were 788 (77.6%) patients satisfied (≥33 at the PSS)...Continue Reading

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Citations

Oct 8, 2019·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Anette JohnssonSandra Pennbrant
Jun 27, 2020·BMC Health Services Research·Kirsten BarnicotMike Crawford
Sep 17, 2020·International Journal of Environmental Research and Public Health·Sabrina BerlandaMonica Pedrazza
Apr 21, 2018·International Journal of Environmental Research and Public Health·Runtang MengChuanhua Yu
Dec 24, 2018·SAGE Open Medicine·Amalia Sillero Sillero, Adelaida Zabalegui
May 6, 2021·Journal of Advanced Nursing·Melissa RiviereSofie Verhaeghe

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