The effectiveness of education and cognitive rehearsal in managing nurse-to-nurse incivility: A pilot study

Journal of Nursing Management
Deborah KileRebecca Gilbert

Abstract

Teach nurses to recognize incivility, confront it using cognitive rehearsal techniques, thereby improving job satisfaction. Nurse-to-nurse incivility negatively affects nurses, organizations, and patients. The Tri-Council for Nursing's proclamation calls nurses to recognize incivility and take steps to eliminate it in practice ("Tri-Council " 2017, https://tricouncilfornursing.org/documents/Tri-Council-Nursing-Civility-9-26-17.pdf). A mixed method, a pilot study was conducted. Nurse participants received incivility and cognitive rehearsal education. Data were collected through surveys adapted from the Nurse Incivility Scale (NIS), the NDNQI Index of Work Satisfaction Nurse Interaction subscale, and two open-ended questions. Two subscale means were significant. The remaining NIS subscale means and the NDNQI Nurse Interaction subscale decreased across three time points (initial, immediate postintervention and final survey conducted six weeks postintervention). Qualitative data supported findings. NDNQI Index of Work Satisfaction had no effect on nurse job satisfaction. The intervention was effective in increasing nurses' recognition of incivility and ability to confront it. Perceived instances of incivility decreased over time. T...Continue Reading

References

Dec 9, 2004·Journal of Continuing Education in Nursing·Martha Griffin
Dec 1, 2005·Journal of Nursing Measurement·George A Zangaro, Karen L Soeken
Apr 29, 2008·Computers, Informatics, Nursing : CIN·Jason KuruzovichRitu Agarwal
Dec 16, 2010·The Journal of Nursing Administration·Patricia Smokler Lewis, Ann Malecha
Feb 5, 2011·Journal of Nursing Measurement·Ashley M GuidrozSteve M Jex
Jul 13, 2011·The Journal of Applied Psychology·Michael P LeiterDebra Gilin Oore
Sep 1, 2011·Journal of Continuing Education in Nursing·Sharon J StaggKaren Gabel Speroni
Oct 29, 2011·The Journal of Nursing Administration·Barbara L WilsonMyuaghan Choi
May 24, 2012·Journal for Nurses in Staff Development : JNSD : Official Journal of the National Nursing Staff Development Organization·Esther Maria Chipps, Mary McRury
Jul 24, 2013·Workplace Health & Safety·Sharon J StaggKaren Gabel Speroni
Aug 21, 2014·Dimensions of Critical Care Nursing : DCCN·Teresa Nikstaitis, Lynn Coletta Simko
Nov 20, 2014·Journal of Continuing Education in Nursing·Martha Griffin, Cynthia M Clark
Dec 23, 2014·Journal of Continuing Education in Nursing·Kathie LasaterNathan F Dieckmann
Dec 18, 2015·Nursing Management·Judith WarrnerDeirdre K Thornlow
Jun 4, 2016·Nursing Administration Quarterly·Rebecca T GilbertDavid Strider

❮ Previous
Next ❯

Citations

Apr 4, 2020·The Journal of Nursing Education·Rachel MerkelHannah Mades
Jun 5, 2020·The Journal of Nursing Education·Jeanette M OlsenRita Sperstad
Feb 23, 2020·Nursing Education Perspectives·Charlotte SortedahlKatie Daley
Jan 4, 2020·Nursing Forum·Sarah E Patel, Matthew Chrisman
May 27, 2021·Journal of Continuing Education in Nursing·Carrie McDermottWendy Hathaway
Nov 14, 2021·Journal of Nursing Scholarship : an Official Publication of Sigma Theta Tau International Honor Society of Nursing·Yoon Heui LeeSoo-Kyoung Lee
Nov 14, 2021·Journal of Nursing Management·Isabel Carmona-Cobo, Esther Lopez-Zafra

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.