The effects of language concordant care on patient satisfaction and clinical understanding for Hispanic pediatric surgery patients

Journal of Pediatric Surgery
Jonathan L DunlapMatias Bruzoni

Abstract

Hispanics account for over 60% of the U.S. population growth and 25% speak little-to-no English. This language barrier adversely affects both access to and quality of care. Surgical specialties trail other medical fields in assessing the effects of language barriers to surgical clinical care and patient satisfaction. This study was designed to assess the effects of patient-provider language concordance on a pediatric surgery practice. A surgery-specific, 7-point Likert scale questionnaire was designed with 14 questions modeled after validated patient satisfaction surveys from the literature. Questions concerning provider-patient language concordance, quality of understanding, and general satisfaction were included. Surveys were administered to families of patients in the General Pediatric Surgery Clinic at our institution. Families were categorized into three groups: English-speaking, regardless of race/ethnicity; Spanish-speaking using interpreter services with an English-speaking medical team; and Spanish-speaking communicating directly with a Spanish-speaking medical team (Hispanic Center for Pediatric Surgery, HCPS). One-way analysis of variance was used to test for group differences. We administered 226 surveys; 49 were re...Continue Reading

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Citations

Jul 13, 2016·Journal of Cancer Education : the Official Journal of the American Association for Cancer Education·Fanny Huynh Du
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