The link between perception of clinical empathy and nonverbal behavior: The effect of a doctor's gaze and body orientation

Patient Education and Counseling
Sabrina BrugelKiek Tates

Abstract

Clinical empathy is considered to be one of the most important skills for medical professionals. It is primarily conveyed by nonverbal behavior; however, little is known about the importance of different types of cues and their relation to engagement and sincerity as possible correlates of perceived clinical empathy (PCE). In this study, we explored the effect of doctor's gaze and body orientation on PCE with the help of 32 video vignettes. Actors impersonating medical interns displayed different combinations of gaze and body orientation while uttering an empathetic verbal statement. The video vignettes were evaluated in terms of the perceived clinical and general empathy, engagement and sincerity. A principal component analysis revealed a possible single-factor solution for the scales measuring the two types of empathy, engagement and sincerity; therefore, they were subsumed under general perceived empathy (GPE). An analysis of variance showed a main effect of gaze and body orientation, with a stronger effect of gaze, on GPE. We subsequently performed a linear random effects analysis, which indicated possible gender-related differences in the perception of gaze. The outcomes of our experiment confirm that both gaze and body or...Continue Reading

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Citations

May 22, 2018·The Journal of Social Psychology·Judith A Hall, Rachel Schwartz
Sep 2, 2020·The Journal of Social Psychology·Judith A HallFred Duong
Sep 3, 2019·Medical Education·Surabhi RawalLaura Nimmon
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Jul 6, 2021·The Veterinary Clinics of North America. Small Animal Practice·Kelly Harrison
Aug 23, 2021·Patient Education and Counseling·Christina Cronauer KlöcknerNoelle Perron Junod

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