The meaning of being triaged to non-emergency ambulance care as experienced by patients

International Emergency Nursing
Andreas RantalaAnna Forsberg

Abstract

The levels of care in the Swedish healthcare system comprise self-care, primary care as well as accident and emergency care. The Swedish system of specialist ambulance nurses enables referral by prehospital triage. However, little is known about patients' experiences of not being triaged to the emergency department. To explore the subjective meaning of non-emergency ambulance care among patients who were triaged to levels of care below that of the Accident and Emergency Department. An inductive design inspired by phenomenological hermeneutics. Twelve patients were interviewed using an open-ended method. Two structural analyses resulted in three themes covering the subjective meaning of being taken seriously or not being taken seriously. When taken seriously, the patient was empowered irrespective of the outcome of the medical assessment and triage process. When not taken seriously the patient doubted her/his own judgement and felt guilty and ashamed about bothering the ambulance service. N-EAC involves a strong need to be taken seriously and listened to when describing one's illness experience. When taken seriously, the patient feels as a competent person. Spending time with the patient is vital as well as listening to and invi...Continue Reading

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Citations

Jul 18, 2018·Journal of Clinical Nursing·Erik HöglundEmma Ohlsson-Nevo
Apr 8, 2020·Nursing Ethics·Anders Bremer, Mats Holmberg
Jul 10, 2020·Journal of Clinical Nursing·Mats HolmbergAnders Svensson
Sep 4, 2020·International Journal of Environmental Research and Public Health·Jenny GyllénAnna Forsberg
Apr 17, 2020·International Journal of Environmental Research and Public Health·Anna Forsberg, Andreas Rantala
Jul 17, 2020·International Journal of Environmental Research and Public Health·Lena ForsellAndreas Rantala
Mar 30, 2021·International Journal of Qualitative Studies on Health and Well-being·Hillewi CarnestenMats Holmberg
Aug 25, 2021·International Journal of Qualitative Studies on Health and Well-being·Elin-Sofie ForsgärdeCarina Elmqvist

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