The role of conflict resolution styles on nursing staff morale, burnout, and job satisfaction in long-term care

Journal of Aging and Health
Julian Montoro-Rodriguez, Jeff A Small

Abstract

This study focuses on the ability of nursing staff to interact with residents in a way that affects positively on the nurses' well-being and occupational satisfaction. It investigates the role of coping skills related to staff-resident interactions, in particular, the use of conflict resolution styles and their influence on the level of morale, burnout and job satisfaction of nursing professionals. A self-administered questionnaire was used to collect information from 161 direct care nursing staff. The authors used a multiple regression procedure to examine the influence of predictors on nursing staff outcomes. Multivariate analyses indicated that nurses' psychological morale, occupational stress, and job satisfaction are influenced by conflict resolution styles, after controlling by individual characteristics, work demands, and work resources factors. The findings highlight the importance of considering personal coping abilities to foster positive staff-resident interactions and to increase nurses' morale and job satisfaction.

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Citations

May 30, 2009·The American Journal of Nursing·Sally Northam
Mar 26, 2013·Nursing Management·Susan Mortell
Mar 10, 2011·Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality·Kevin B Wright
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May 29, 2018·Journal of Applied Gerontology : the Official Journal of the Southern Gerontological Society·Sandy Pin Pin ChoiJoseph Kok Long Lee

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