The role of organizational culture and leadership in water safety plan implementation for improved risk management

The Science of the Total Environment
Corinna SummerillJennifer A Smith

Abstract

Appropriate implementation of WSPs offers an important opportunity to engage in and promote preventative risk management within water utilities. To ensure success, the whole organization, especially executive management, need to be advocates. Illustrated by two case studies, we discuss the influence of organizational culture on buy-in and commitment to public health protection and WSPs. Despite an internal desire to undertake risk management, some aspects of organizational culture prevented these from reaching full potential. Enabling cultural features included: camaraderie; competition; proactive, involved leaders; community focus; customer service mentality; transparency; accountability; competent workforce; empowerment; appreciation of successes, and a continual improvement culture. Blocking features included: poor communication; inflexibility; complacency; lack of awareness, interest or reward and coercion. We urge water utilities to consider the influence of organizational culture on the success and sustainability of WSP adoption, and better understand how effective leadership can mould culture to support implementation.

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Citations

Sep 3, 2011·Water Research·Jack F SchijvenAna Maria de Roda Husman
Feb 16, 2013·The Science of the Total Environment·C M TaylorS A Rocks
Oct 16, 2016·Journal of Water and Health·Urooj Quezon AmjadJamie Bartram
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Dec 22, 2019·Environmental Science and Pollution Research International·Stavroula Tsitsifli, Dionysios S Tsoukalas
Sep 11, 2019·The Science of the Total Environment·Maria J GunnarsdottirPaul Hunter
Dec 23, 2020·The Science of the Total Environment·Hafizah HasanSimon J T Pollard
May 1, 2021·International Journal of Environmental Research and Public Health·Francesca SerioAntonella De Donno

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